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My credit card has been declined and I KNOW that it is a valid card with available credit!

Possible Problem: Name on Card

a) We have noted that the name on the card and the name in your billing address must match exactly or the card will be declined - this is a security measure put in place by credit card companies for your protection, WPATH cannot override this security feature.

b) If you are applying for membership you can enter your preferred name on your application and if your application is approved, this will be the name displayed to other members in your online membership profile.

c) However, when paying for membership dues or other purchases via credit card, ensure that the name you enter in your billing address at the bottom of the page with your credit card information matches the name on your card exactly.

d) Entering the name associated with your credit card in this section will NOT change the name on your membership application and is not saved in our system.

Possible Problem: Card Address

a) Similarly, we have noted that the address on the card and the address you enter as your billing address must match exactly or the card will be declined - this is a security measure put in place by credit card companies for your protection, WPATH cannot override this security feature.

b) When paying membership dues or making other purchases, the billing address you enter at the bottom of the page must match the billing address associated with your credit card. (e.g., If the address you enter as your billing address is your office, you cannot use the card billed to your home address, and vice versa).

c) Changing your address in this section will NOT change the address on your membership application and is not saved in our system.

d) Ensuring the addresses match usually resolves this problem.

How Do I Become a Member?

The WPATH membership year runs from January 1 - December 31^st, however, we invite you to become a WPATH member any time of year. If you join WPATH before October of the current calendar year, you receive full access to the online membership database as well as all copies of the current volume of the International Journal of Transgenderism.

To apply for membership from the main web page (http://www.wpath.org/), just click on Become a Member in the left navigation bar, this will take you to our Member Benefits page. From here you can click on our online membership application. Just fill in the required fields completely and the web page will walk you through the application process.

You will also be asked if you would like to be invoiced for member dues (meaning you can pay after your membership has been approved), or with a credit card, which will immediately charge your membership dues to your credit card. Should your membership application not be approved, your credit card will be promptly refunded.

Feel free to email us at wpath@wpath.org if you have questions as you complete the application.

Do You Pro-Rate Memberships?

We're sorry, we do not pro-rate memberships. However members who join after mid-October can choose whether they would like to apply for membership for the current year or the following year. Members who join for the current year always receive a full year of the International Journal of Transgenderism.

What is the process of Membership Approval?

Once we receive your online application, our staff will review it for completeness. If you application is missing some information, our staff will contact you for the additional information needed to review your application. Ensuring that your application is completed in full allows us to most quickly review it for approval.

Completed applications are reviewed by our Executive Director, Dr. Bean Robinson. Once reviewed, we may contact you for further information or clarification of information.

If you application is approved and we have received your membership dues, you will receive notification from our office of your membership approval and instructions for how to reach the Member section of our website and access all of your member benefits and receive a complementary copy of the Standards of Care.

How Long Does the Application Approval Process Take?

Usually 10 days to 2 weeks, you will be notified if your application takes longer to review. Making sure you fill out your application completely and paying your membership dues can reduce the time it takes to review your application.

Why Do I Have to Pay a Fee to Use My Credit Card?

WPATH, like most businesses, is charged a fee for each credit card transaction that we process. As a small non-profit organization providing this online convenience, we must pass on a portion of this service charge to credit card holders. If you prefer, you can always pay by check, without the service charge.

If these solutions do not resolve your card problem, please contact your credit card company, use another card, or mail us a check in US funds via post to: WPATH 1300 South Second Street, Suite 180, Minneapolis, MN 55104.